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Publications

Consumer Product Safety Information Database Five Years Later: Trends in Complaints, Recalls, and Litigation

April 2016 - DRI's The Voice

Publications

Consumer Product Safety Information Database Five Years Later: Trends in Complaints, Recalls, and Litigation

April 2016 - DRI's The Voice

The number of product recalls has increased and more consumers have filed consumer product lawsuits since the U.S. Consumer Product Safety Commission (CPSC) launched  its public Consumer Product Safety Information Database, SaferProducts.gov, in 2011. This article analyzes these trends and attempts to explain why five companies with the highest number of complaints reported to Saferproducts.gov between 2011 and 2015 have experienced increased litigation when their product recalls have decreased. This article hypothesizes that robust compliance programs are helping the top five companies avoid costly and time-consuming recalls. Read the article here.